Last updated: April 23, 2026
Trinity Info ("we", "us", "our", or "the Company") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://trinitypay.in, engage with our fintech software development services, or otherwise interact with us.
This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
We collect the following categories of information:
1.1 Information you provide directly
- Contact form data: name, email address, phone number, company name (if provided), service of interest, and the message or enquiry you send through our contact form.
- Demo or consultation requests: business details necessary to respond to your enquiry.
- Email or phone communications: any information you share when you contact us by email, WhatsApp, or telephone.
1.2 Information collected automatically
- Technical data: IP address, browser type and version, device type, operating system, referring URL, and pages visited.
- Usage data: interactions with our website, time spent on pages, and links clicked.
- Cookies and similar technologies: small files stored on your device to enable site functionality, remember preferences, and measure site performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries, consultation requests, and demo bookings.
- To provide, maintain, and improve our fintech software development services.
- To send service-related communications (not marketing) such as project updates, proposals, and invoices.
- To comply with legal obligations under Indian law, including the IT Act 2000 and DPDP Act 2023.
- To detect, prevent, and address fraud, abuse, or security incidents.
- To measure website performance and improve user experience.
3. Legal Basis for Processing
Under the DPDP Act 2023, we process your personal data on the following lawful bases:
- Consent: when you submit our contact form or otherwise voluntarily share information with us.
- Legitimate business use: for responding to your enquiries, delivering services you have requested, and operating our website.
- Legal obligation: where processing is necessary to comply with applicable Indian law.
4. Sharing and Disclosure
We do not sell your personal information. We may share information in limited circumstances:
- Service providers: third-party vendors who process data on our behalf (for example, cloud hosting, email delivery, analytics). These providers are bound by contractual confidentiality obligations.
- Legal compliance: when required by a court order, law enforcement request, or applicable Indian statute.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
- With your consent: in any other case where you have explicitly consented to the sharing.
5. Cookies and Analytics
We use Google Analytics and Google Tag Manager to understand how visitors use our website. These services may place cookies on your device to collect aggregated usage statistics. No personally identifiable information is shared with Google Analytics in a way that identifies you individually.
You can disable cookies in your browser settings. Disabling cookies will not prevent you from using our website, but some features may not function as expected.
6. Data Retention
We retain contact form submissions and related correspondence for as long as reasonably necessary to respond to your enquiry and for our legitimate business records, typically up to 24 months from the date of your last interaction with us. Technical and usage data collected by analytics tools is retained according to Google Analytics default retention settings.
7. Your Rights
Under the DPDP Act 2023 and applicable Indian law, you have the right to:
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Erasure: request deletion of your personal information, subject to our legal and business retention obligations.
- Withdraw consent: withdraw consent you previously provided, at any time, without affecting the lawfulness of prior processing.
- Grievance redressal: raise a complaint about how we handle your data (see Section 11).
To exercise any of these rights, contact us at info@trinitypay.in with the subject line "Privacy Request". We will respond within thirty (30) days.
8. Data Security
We implement reasonable technical and organisational measures to protect your personal information, including encryption in transit (HTTPS/TLS), access controls, and secure server hosting. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Our servers and third-party service providers may be located in jurisdictions outside India. Where your personal information is transferred outside India, we take steps to ensure it receives a level of protection comparable to that required under Indian law.
10. Children's Privacy
Our website and services are intended for business users aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules framed thereunder, any grievance relating to the processing of your personal information may be addressed to our Grievance Officer:
Trinity Info — Grievance Officer
Email: info@trinitypay.in
Phone: +918140666688
Address: Rajkot, Gujarat, India
We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated by updating the date and, where appropriate, by posting a notice on our website.
13. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Rajkot, Gujarat, India.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Trinity Info
Email: info@trinitypay.in
Phone: +918140666688
Address: Rajkot, Gujarat, India